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Terms and Conditions

Students Rights and Responsibilities

Students undertaking courses through The Web Tech Plus have the right to:

— be treated with fairness and respect;
— be trained in an environment that is supportive and safe, free of discrimination and harassment;
— privacy and security of their personal details, subject to legal requirements;
— be supplied with accurate information regarding the course, their assessments and progress;
— appeal against assessment decisions;
— make a complaint about staff members or processes;
— have any complaint or appeal dealt with promptly and fairly

Students undertaking Web Tech Plus courses have a responsibility to:

— treat Trainers/Assessors and other students with fairness and respect
— not disrupt or harass other students
— come to training sessions prepared with all materials requested by staff
— complete all assessment tasks honestly
— follow all reasonable instructions by trainers and assessors
— act in a safe manner at all times and observe safety procedures

Assessments

Depending on the course you are undertaking, assessments will be conducted during the face to face training. Some courses have post course work as well.
All assessments are conducted in English and assessment methods include:, Theory Assessments and Practical Demonstration/Verbal.

Theory Assessments

Theory Assessments vary on the course being delivered and mode of delivery. Short courses run face to face encompass true/false quiz's, whilst longer course incorporate short answer/long answer tests to be completed. Online training and Self-Paced Learning incorporate a mixture of the two Theory Assessment types.

Practical/Verbal Assessments

Practical/Verbal Assessments are conducted for each course varying on the subject the student is enrolled in. Using a Competency Checklist the Trainer/Assessor will ask students to perform skills and answer questions during a roll play exercise.

Assessment Re-sit's

If a student has been deemed not-yet satisfactory at the time of their assessment's, they will be given the opportunity to re-sit the assessments at the end of the session with extra guidance from the trainer/assessor. If the student is still found not-yet-satisfactory after the re-sit, the student will need to attend another training session.

Alternative Assessments

Full Verbal assessments can be arranged for some courses, if a student is not able to complete a written assessment, these have to be pre-arranged with the trainer and may need to be completed at a later date from the course.

Learning Materials

All learning materials will be provided for the student, by the trainer. This includes student workbooks, assessment tools, and resources for practical assessments appropriate to the course.

Recognition of Prior Learning

Web Tech Plus values your prior training and experience. As The Asthma Foundation of Victoria acts as our RTO, they will be equally responsible for providing competency based vocational training, the Asthma Foundation of Victoria provides students the opportunity to apply for Recognition of Prior Learning (RPL). If you've got on-the-job experience, have undertaken informal training or once got part of the way through a course, Recognition of Prior Learning may be your key to a fast-tracked qualification.

Your training manager from Web tech Plus can enquire on your behalf and assist I the proves.

Recognition of Prior Learning acknowledges skills and knowledge gained outside the university and TAFE system, through paid or volunteer work, informal or employer-based training and during certain degree programs that a student hasn't graduated from.

Why apply for RPL?
Applying successfully for RPL may:
• Eliminate or reduce the need for training in skills you already possess
• Save you the time you would have spent completing coursework
• Save you the money
• Allow for the earlier completion of a qualification
RPL assessment is available for all Asthma Foundation of Victoria courses. Applicants must identify the course or qualification for which they're seeking recognition of competence and follow the outlined process.

Before you start
Prior to starting the process you should ask yourself the following questions:
• What informal or on-the-job training have I done that might be relevant?
• What activities have I done at work or in social or community based tasks?
• How recently did I learn my skills - can I still recall how to do them?
• How can I prove I can perform these skills or possess this knowledge?

Step 1 - Pre-Assessment
Before you formally apply for RPL we'll ask you to participate in an interview with the Master Trainer of the course you wish to enroll in. This pre-assessment interview will give you an idea of what your course requires and whether you have the experience to demonstrate relevant prior learning.

Step 2 - Enrolment
The next step is to fill out the registration form for the appropriate course you wish to enroll in and also fill out an Application Details Form. You will need to return these forms to the Training Coordinator, who will then provide you with a timeline and you'll be given a summary of evidence guide to assist you in the next stage of the process.

Enrolment
Enrolment into the course you have chosen will occur at this stage.

Step 3 - Evidence Collection
Once you collect and organise your evidence, you need to send all your documentation to the Training coordinator, who will record the arrival date and pass the completed evidence to the Master Trainer for assessment.

Your evidence will fall into four categories:
Direct evidence: your own work – things like written correspondence, diary notes, bookkeeping, drawings or plans.
Indirect evidence: documents that refer to you or you work – things like certificates of results, position descriptions, performance appraisals, references and awards.
Personal statements: an explanation of your evidence – this is an opportunity for your to elaborate on the evidence you've provided.
Interview assessment: – assessment of the above evidence is made at the time of the interview.

Step 4 - Assessment Interview and Results
Assessment Report
Your assessor will provide you with written feedback on your portfolio and ask questions to validate your evidence and check your knowledge and skills.

It's at this point that you'll find out whether or not you have demonstrated competence for the unit or units you're applying for.

Gap Training
While in many cases your evidence will be enough to demonstrate your full competence, in some cases your assessor may determine there is a gap between what you know and what is covered in a unit or qualification.

In this case, you may have an opportunity to undertake training to ensure that your RPL application is successful. This is called gap training. If gap training is required, your RPL Assessor will assist you to identify what it might involve.

Results
When competence is confirmed, you'll be notified by the Training Coordinator, you will then need to, if not already achieved have to attend the face to face component of the course applied for. You will then receive a Statement of Attainment or Certificate.

Costs
The time required and cost of recognition assessment will vary according to individual requirements.

Enquiries
Application Information
If you have any questions about Recognition of Prior Learning, you can contact the Training Department on 03 9326 7088 at The Asthma Foundation of Victoria or Direct to your Account Training Manager from Web Tech Plus on 02 4966 3065

Credit Transfer

Applicants for a credit transfer must contact your Account Training Manager from Web Tech Plus to receive and complete the student credit transfer application form, attach a copy of a verified Award or Statement of Attainment and submit the application to the Training Coordinator.
The Training Coordinator from Asthma Foundation of Victoria will then check the Award or Statement of Attainment and grant credit transfers for identical units that have been identified as being completed at another Registered Training Organisation.

Applicants will be notified of success in credit transfer within 10 working days of request being received.

Complaints and Appeals

Informal Process
Any student with a question or complaint may raise the matter with the Training Manager of Web tech Plus or the Training Coordinator of the Asthma Foundation of Victoria (AFV) and attempt an informal resolution of the question or complaint.

Questions or complaints dealt with in this way do not become part of the formal complaint process and will not be documented, recorded or reported on unless the AFV staff member involved determines that the issue question or complaint was relevant to the wider operation of the Asthma Foundation of Victoria as a Registered Training Organisation.
Students who are not satisfied with the outcome of the question or complaint are encouraged to register a formal complaint.

Formal Complaints
Students who are not satisfied with the outcome of the informal process, or who want to register a formal complaint may do so. To register a formal complaint a student must complete the student complaint form and contact the WTP Training Manager and or AFV Training Coordinator to arrange a meeting. At this meeting the complaint can be raised and a resolution attempted. At the time of the meeting the complaint must be recorded in writing and signed and dated by the complainant and the WTP Training Manager and or AFV Training Coordinator. The complaint is recorded in writing by completing the student complaint form prior to the meeting or a new document can be prepared and signed during the meeting.

The WTP training Manager and or AFV Training Coordinator will then attempt to resolve the complaint with the student and any other parties who may be involved. A maximum time of two weeks will be allowed for the resolution unless all parties agree in writing to extend this time. This period is called the resolution phase.

At the end of the resolution phase (two weeks or such other time as agreed to by all parties in writing) the Training Coordinator will report the AFV's decision to the student. The decision and reasons for the decision will be documented by the Training Coordinator and placed in the students file.
Following the resolution phase the AFV must implement the decision as conveyed to the student.
Any systemic issues identified as a result of the complaint will be fed into the AFV's continuous improvement system via a report to the Management Meeting.
If a student is dissatisfied with the outcome of the formal complaint process then they may institute an appeals process by completing the appeals form.

Appeals
Appeals may arise from a number of sources including appeals against assessment, appeals against discipline actions and appeals against decisions arising from complaints. The essential nature of an appeal is that it is a request by a student to reconsider a decision made by the Asthma Foundation of Victoria as a registered training organisation
The appeals process is initiated by a student completing the student appeals form.
After a student makes an appeal, the Asthma Foundation of Victoria will appoint an independent person or body to hear the appeal and propose a final resolution.
Students appealing an assessment or RPL outcome will be given the opportunity for reassessment by a different assessor selected by AFV. Costs of reassessment will be met by AFV. The recorded outcome of the assessment appeal will be the most favourable result for the student from either the original assessment or the reassessment.

(Asthma Foundation Victoria ) Complaints and Feedback Form
(Web Tech Plus) complaints and feedback form.

Certificate Re-Prints

If you have lost or damaged your certificate, you can request a replacement. Please seek more details from W Training Manager as they can provide you with the following details.

The student must complete the Certificate Reprint Request Form (below) to apply for a reprint. The student must complete as many details on the form as possible.

There is an $11.00 fee for reprints of certificates that have been lost or need reprinting due to spelling mistakes (Certificates are printed in accordance with how it is written on the student's enrollment forms.)

The name appearing on a replacement certificate shall normally be the same name which appeared on the original certificate. In cases where the students name has changed after the course, documentary evidence must be provided before a replacement certificate can be issued in the new name.

If a certificate is issued with incorrect spelling as a result of Asthma Foundation Staff, there will be no fee for the re-print.

Certificate Reprint Request Form

Refunds

Individual Bookings
All individual bookings are paid in advanced to Web Tech Plus Pty Ltd to secure you a spot in your desired course.

Once you have accepted your quote WTP will send you an invoice which will need to be paid before courses are booked and confirmed. Trainers will not accept payment on the day.

If in the event that you are unable to attend the course, you are eligible to apply for a refund using the Web Tech Plus's Request a refund form . **Conditions Apply.**

There is no cancellation fee, if a booking is cancelled prior to enrolment confirmation by Web Tech Plus.

Cancellation fee consists of 40% of fee charged if cancelled or rescheduled outside of 7 days prior to commencement in order to cover administration costs undertaken up to that time.

Courses that can be rescheduled within 3 months of initial date will not incur additional costs unless meal and venue hire were part of your bookings. Web Tech Plus will do our best to provide another suitable date.

A cancellation fee of 100% applies for courses cancelled or rescheduled within 7 days of course commencement.

Group Bookings
All group bookings are paid in advanced to Web Tech Plus Pty Ltd to secure you a spot in your desired course.

Once you have accepted your quote WTP will send you an invoice which will need to be paid before courses are booked and confirmed. Trainers will not accept payment on the day.

If in the event that you are unable to attend the course, you are eligible to apply for a refund using the Web Tech Plus's Request a refund form . **Conditions Apply.**

There is no cancellation fee, if a booking is cancelled prior to confirmation by Web Tech Plus.

Cancellation fee consists of 40% of fee charged if cancelled or rescheduled outside of 7 days prior to commencement in order to cover administration costs undertaken up to that time.

Courses that can be rescheduled within 3 months of initial date will not incur additional costs unless meal and venue hire were part of your bookings. Web Tech Plus will do our best to provide another suitable date.

A cancellation fee of 100% applies for courses cancelled or rescheduled within 7 days of course commencement.

Code of Practice

Assessments
All participants who undertake a course or programme that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by The Asthma Foundation of Victoria. The assessment process, tools and judgments of the assessments are reviewed and validated each year. Assessments are conducted by qualified assessors or by a person who has industry/vocational expertise in partnership with a qualified assessor either in the workplace or from The Asthma Foundation of Victoria.

Issuing Statements of Attainments and Qualifications
Statements of Attainments will be issued to student who meet the required outcomes of a Unit of Competency or Accredited Course, in accordance with all relevant National Guidelines, acknowledging that such Statements are nationally recognised.

The Asthma Foundation of Victoria will endeavour to issue Statement of Attainments and Qualifications to students 21 days from the completion of the course.

Letters of completing can be issued upon request by the student, if record of completion of the course is needed before hand.

Marketing
Web Tech Plus and The Asthma Foundation of Victoria is committed to marketing its training services in an accurate, ethical and responsible manner.

Web Tech Plus and The Asthma Foundation of Victoria will provide potential students with accurate, relevant and up-to-date information.

Complaints and Appeals
Web Tech Plus and The Asthma Foundation of Victoria is committed to and guided by the principles of its Complaints and Appeals policy:
• Ensuring complaints processes are easily accessible and understandable regard less of location or mode of study
• Ensuring timely and fair consideration of all complaints with a view to facilitating fair solutions
• Attempting to resolve complaints about the status of an investigation into a complaint
• Ensuring complainants are informed promptly in writing of decisions and reasons for decisions
• Providing clear avenues for review and appeal for students
• Taking appropriate action to address and systemic issues identified through the investigation of complaints

Record Keeping
Web Tech Plus and The Asthma Foundation of Victoria is committed to keeping complete and accurate records of the attendance and progress of learners and where applicable, financial records of payments and charges and the balance due and provides copies of these records upon request. All staff employed by The Asthma Foundation of Victoria are required to apply themselves to the provisions of the Privacy Act 1988 (Commonwealth) and the Information Privacy Act 2000 (Victoria).

Continuous Quality Control
Web tech Plus and The Asthma Foundation of Victoria will seek feedback from student's, trainers and clients on their satisfaction of the courses and services provided by The Asthma Foundation. The Asthma Foundation will collect this feedback from a minimum 10% of their students using AQTF Questionnaires and Feedback forms designed for their specific enrolment.

The Asthma Foundation of Victoria will use this feedback to guide future training and services.

Recognition of Prior Learning (RPL)
The Asthma Foundation of Victoria recognises previous experiences and competencies that participants may have. Recognition of Prior Learning is available to participants who can demonstrate competencies within the area they have enrolled.

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